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Skip Navigation LinksQueensland State Archives > Recordkeeping for government > Digital recordkeeping > Web


Web 2.0 and social media tools are becoming more popular as they help public authorities extend their web presence beyond government websites and directly engage with stakeholders. However, the dynamic nature of Web 2.0 technologies may make it difficult for public authorities to capture some records. As the use of Web 2.0 tools increases, so too does the risk of inadequate records management which is why steps must be taken now to properly capture and preserve Web 2.0 records.

The following resources provide a snapshot of advice published by Queensland State Archives and other sources on the use of social media within government and best practice recordkeeping requirements.

See the table below for information on a range of topics related to web and social media tools.   

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public records in the electronic environment

Managing Records of Online Resources and Services (PDF, 160KB)
Managing Records of Online Resources and Services Guideline (PDF, 305KB)
Managing Records of Online Resources and Services Policy and Guideline Overview (PDF, 119KB)
Identifying a Public Record in the Electronic Environment (PDF, 186KB)

managing public records in the online environment, including Web 2.0 and social media records

Social media and public records (PDF, 72KB)
Capturing Short Messages (PDF, 83KB)
Recordkeeping and blogs (PDF, 63KB)
Collaborative Workspaces and Recordkeeping (PDF, 164KB)
Planning for Enterprise Content Management  (PDF, 135KB)
Web content management systems and recordkeeping (PDF, 71KB)

research into the use of Web 2.0 and social media by Queensland public authorities

Recordkeeping and Web 2.0 Survey Report (PDF, 364KB)

external publications on the use of social media within Queensland’s public authorities

QGEA Official Use of Social Media Policy
QGEA Official Use of Social Media Guideline

Managing the legal risks of social media – Crown Law Queensland

best practice recordkeeping requirements for  records created through use of Web 2.0 and social media applications

eGovernment Resource Centre - Victoria
Social Media Policy – Victorian Department of Justice
Guideline 24 - Records management and Web 2.0 – State Records NSW
Social media and Commonwealth records – National Archives of Australia
Engage: Getting on with Government 2.0 – Report of the Government 2.0 Taskforce (PDF, 1.91MB)
Social Media: Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate - U.S. Government Accountability Office (PDF, 2.5MB)
Guidance on Managing Records in Web 2.0/Social Media Platforms - NARA
How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools - IBM Center for the Business of Government (PDF, 1.22MB)

Last updated 03 June 2014