Objectives

On completion of this module participants will be able to capture and appropriately manage emails generated as a result of business activities.

To achieve this aim participants will be able to:

identify who should capture an email; identify a public record as an email resulting from a business transaction; identify file references to be included in the message; identify methods of capturing the email in the corporate records system; identify which parts of the email should be captured; identify the process for disposal or deletion of emails; identify security issues relating to emails; and understand how their role as a user fits into the email system.